E-wallets: a fast route with an extra account
Available payment methods and limits depend on the operator, your country and account type — check them at the cashier before you deposit. This page does not state minimums, fees or processing times for the operator, because we cannot confirm them.
An e-wallet is a digital account you top up by card or transfer and pay from. At the cashier it appears under the wallet provider's own name. Which e-wallets are available at Captain for your country is shown at the cashier; this page does not list brands, because we cannot confirm them for your account.
Deposit
At the cashier choose the wallet, log in and confirm the amount. The deposit is usually credited immediately. Before you start, check whether the wallet charges a top-up fee and whether the operator excludes deposits from certain wallets from bonuses — a common rule.
Withdrawal
A withdrawal to an e-wallet is often faster than a bank transfer, because the operator sends it back to the same account the deposit came from. Moving the money from the wallet to your bank can be another fee. The wallet must be in your name and verified.
One wallet, one account
Switching between wallets complicates withdrawals: the operator may require payouts to go back to each deposit method. If you deposited from two wallets, the withdrawal is split. Stick to one.
Currency and limits
Check which currency the wallet holds. If it differs from the operator's, conversion happens twice — when you top up and when you deposit. Wallets often have their own spending limits and the option to block payments to certain merchants, an extra control you can use alongside the operator's limits.
Security
Turn on two-factor authentication in both the e-wallet and your operator account, with different passwords. A wallet linked to a card and a bank account deserves the same protection as online banking. If a message asks you to log into your wallet through a link, open the app yourself instead.