Payments at Captain: what to look for at the cashier

Available payment methods and limits depend on the operator, your country and account type — check them at the cashier before you deposit. This page does not state minimums, fees or processing times for the operator, because we cannot confirm them.

This English version is written for international players, so it does not assume one country's banking system. Most cashiers offer some mix of bank cards, bank transfer, e-wallets and, increasingly, cryptocurrency. Which of these your account actually shows depends on the operator, your country and how far your account has been verified. This section therefore makes no promises; it explains how to judge each route at the cashier and what happens on deposit and on withdrawal.

Methods in brief

MethodDepositWithdrawalWatch for
Visa / MastercardConfirmed in your bank appNot always back to the cardBanks that block gambling transactions
Bank transferDetails and reference from the cashierTo an account in your nameAccount holder name = profile name
E-walletsLog in to the walletBack to the same walletWallet verification
CryptoAfter network confirmationsSame coin and networkExchange rate and correct address

Deposit: five points before the first payment

  1. Check who runs the site and which licence it holds.
  2. See which methods the cashier shows and read the minimum and maximum amounts.
  3. Check whether the operator or your bank charges a fee.
  4. Decide about the bonus before depositing — it often cannot be chosen later.
  5. Set a deposit limit in your profile.

Step by step: How to deposit.

Withdrawal: what happens after you click

A withdrawal request goes through the operator's review. The first withdrawal often triggers identity verification, so prepare documents in advance. Operators usually pay out to the same method you deposited with, or to a bank account in your name. An open bonus with unfinished wagering can block a withdrawal. More in Withdrawals.

Currency

If the cashier works in a different currency from your bank account, check the exchange rate and any conversion fee your bank charges. Choosing an account currency that matches your bank avoids converting twice — once on deposit and again on withdrawal.

Choosing a method

For the first deposit, pick a method you can also use to withdraw. If the operator does not pay out to cards, a bank transfer or e-wallet is the more practical choice from the start. That avoids split payouts and extra proof of ownership later.

Frequently asked questions

Which method is fastest for withdrawals?
That depends on the operator and method. Processing times are shown at the cashier; the first withdrawal often takes longer because of verification.
Can I deposit by card and withdraw to my bank?
Often yes, but the operator may require part of the amount to go back to the card. The rule is in the payment terms.
Why was my deposit declined?
Often because of your bank's rules for gambling transactions or card limits. Check with your bank.
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