Self-exclusion: two levels of protection
When deposit limits are no longer enough, the next step is exclusion. There are usually two levels: self-exclusion at an individual operator, and in many countries a national register that covers all licensed operators. The first is quicker, the second broader. They work best together.
Self-exclusion at the operator
In your profile look for self-exclusion or a "time-out". You choose a period and the account becomes inaccessible. During exclusion you should receive no promotional emails; if you do, report it to support in writing. Check whether the exclusion covers every brand run by the same company — some companies run several sites under different names.
National registers
Many countries run a national self-exclusion register, managed by the regulator or a public body, that licensed operators must check. The duration, scope and how to apply vary by country; your regulator's website explains the process. Because it is a formal procedure, it cannot be undone with a click — that is the point.
Comparison
| National register | Operator self-exclusion | |
|---|---|---|
| Scope | Licensed operators in that country | One operator |
| Duration | Set by the scheme | Chosen from operator options |
| Where | Regulator or public body | Operator profile |
What else helps
- A gambling transaction block at your bank, if offered.
- Site-blocking software on your devices.
- Talking to someone you trust.
- Free online support from Gambling Therapy.
Talking to people close to you
Exclusion is easier if someone knows about it. You don't need to explain everything; it is enough to say you have decided to take a break and it would help if they reminded you. Family members of people with gambling problems can also seek support for themselves. Unsubscribe from operators' newsletters during exclusion — promotional messages are the most common trigger for returning.
After the exclusion ends
The end of an exclusion is not a return to play by default. If you decide to play again, start with low limits and short sessions. If the urge persists, extend the exclusion.
If during an exclusion you find yourself turning to other forms of gambling, that is a sign broader help is needed, not just an exclusion with one operator. Free online support is a good first step, and a doctor or counsellor can point you to local services.